Customer Testimonials

I brought my daughters escape in for a new key and old key fob programming since I had replaced the computer due to a no run situation. I dropped it off, told the service person what problems it had and to keep me updated. I had an appt for 9am. I did not hear from them all day even though I asked to be updated. I tried calling and wife even stopped by around 5pm only to be told Noone was there and they didn't know anything even though the hrs state open till 6pm. Next morning I called ... Read More

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Google - Nov 10, 2026

I brought my daughters escape in for a new key and old key fob programming since I had replaced the computer due to a no run situation. I dropped it off, told the service person what problems it had and to keep me updated. I had an appt for 9am. I did not hear from them all day even though I asked to be updated. I tried calling and wife even stopped by around 5pm only to be told Noone was there and they didn't know anything even though the hrs state open till 6pm. Next morning I called and complained until I finally got to speak to Darrin. He did some checking, explained what was going on and said it still had a no start after programming. I gave permission to find and fix the problem. It ended up being a couple broken wires and it was repaired. I thanked Darrin for helping me when all others ignored me. This ended up being 1k bill. My main purpose for this review was the work done. Granted it was fixed and im grateful but the work was not professional especially for a dealership. When I brought it home I looked at the work and was immediately pissed. I sent pictures to the service manager over a week ago of what I found. I have heard nothing. So im attaching them here. This is under the vehicle by the fuel tank wires exposed to the weather, no heat shrink, no tape just crimped just asking to short out later. I taped them up and added some wire loom over it for now. I plan to solder and heat shrink at a later date. This is unprofessional. A backyard mechanic would have done better. But I have yet to hear any response. I'll haul any future work to muncie. Never going to use Hunter again.

As much as I tried to hold back on a negative review of this dealership I just cannot any longer. It all started last year from a recall that should have been simple. When I originally called to set up for my recall to be taken care of I wasn't experiencing anything wrong with my vehicle at all and I was told it would take a couple months to get me in so I made an appointment and went about my life. It came time to take in the vehicle for my scheduled appointment that I set up with ... Read More

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Google - Nov 2, 2026

As much as I tried to hold back on a negative review of this dealership I just cannot any longer. It all started last year from a recall that should have been simple. When I originally called to set up for my recall to be taken care of I wasn't experiencing anything wrong with my vehicle at all and I was told it would take a couple months to get me in so I made an appointment and went about my life. It came time to take in the vehicle for my scheduled appointment that I set up with the dealership employees from the service department and they told me I wasn't on the schedule, then they tried to blame it on scheduling through the app ( I didn't though and told them as such) then they tried to say they just got overbooked somehow and I would have to come back in two weeks, set up a day and when that two weeks was up they STILL weren't able to take my car because of other people booked in those slots ( not sure why I'm the chosen one to wait but fine) it took them an extra two months to get my car in for the recall I had originally scheduled because other people that were scheduled after me came first I guess. Then after I finally get it back after a month and a half when it was supposed to be two weeks max for the recall to be finished they messed up and I was all of a sudden leaking oil (pertains to the recall). So now I have to take it back and this goes on THREE more times with that issue alone not to mention I also had one of the times where they messed up so bad putting things back together I had a hose rupture and had to take it in for that as well and my car is STILL not the same as before I took it in. Now after all that was dealt with they apologized and gave me a free oil change to use when I needed it next, I took it as a frustrating moment and tried to move on with what I considered an attempt to do what they could to make things right. Well here we are today and I needed an oil change so what do I do but obviously take it in to use my free oil change..... Nope not allowed! They told me that those shouldn't have been handed out and they can't even do it because of the new system but they can offer me one and a tire rotation for $50. Is that a terrible deal? No, but now strictly out of principle for the amount of time off work, financial distress and mental stress this place has caused me over what should've been a simple recall.. I REFUSE to give them one more penny out of my pocket! I'm incredibly disappointed in this dealership and how they handle their customers. So tell me FORD is it all your customers you treat like this, is it because I'm a woman, or because I appear young and dumb that you have just treated a customer in such a manner?

Stopped in looking, Chris helped us narrow down our search and find the right, perfect vehicle for us. Definately recommend

Beware of scams. I got a call from the salesperson Colin about a truck I was interested in, saying it was ready for me to take home; I found out that was a lie once I was 2.5hrs out of my way. The truck had dents and paint damage throughout the body that weren’t visible in photos. Salesperson promised the service would be expedited + come with full body paint correction & delivery. Fast forward to delivery, no paint correction & sunroof no longer works upon arrival. After countless phone calls I finally get on the phone with this Nick ... Read More

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Google - Oct 29, 2026

Beware of scams. I got a call from the salesperson Colin about a truck I was interested in, saying it was ready for me to take home; I found out that was a lie once I was 2.5hrs out of my way. The truck had dents and paint damage throughout the body that weren’t visible in photos. Salesperson promised the service would be expedited + come with full body paint correction & delivery. Fast forward to delivery, no paint correction & sunroof no longer works upon arrival. After countless phone calls I finally get on the phone with this Nick Castillo (?) who acted like he was understanding & promised to have the paint corrected by another dealership. Since then he’s not picked up any of my calls, responded to my texts nor email. Most dishonest dealership experience I’ve ever had in my life.

Sold me a new truck problems acting up with first week horrible on scheduling and service.

Buying process was smooth and easy. Great pricing, excellent inventory, and top notch service. The entire staff was helpful and easy to work with. Carl did a great job of communicating pre-purchase and day of. There was a small hiccup with a ABS sensor that was discovered on the truck. The entire team, including the sales manager - I believe Jeff was his name - and the owner, Jed Hunter jumped in and made sure the issue was resolved before I left the dealership. That kind of customer service is refreshing and will definitely result in repeat businesses and referrals ... Read More

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Google - Oct 26, 2026

Buying process was smooth and easy. Great pricing, excellent inventory, and top notch service. The entire staff was helpful and easy to work with. Carl did a great job of communicating pre-purchase and day of. There was a small hiccup with a ABS sensor that was discovered on the truck. The entire team, including the sales manager - I believe Jeff was his name - and the owner, Jed Hunter jumped in and made sure the issue was resolved before I left the dealership. That kind of customer service is refreshing and will definitely result in repeat businesses and referrals from me. Can’t recommend them enough!

What an amazing experience! I just purchased a 2027 Ford Expedition from Hunter Ford. The process was easy and the entire team was professional. I will definitely be back to buy again! If you are looking to buy a vehicle....Hunter Ford is the place!

Great service and care of their customers 👏

Andrew was our salesman who walked us through our options to purchase a F150. No pressure, no sales dance, just the information we needed to make an informed decision to purchase. Andrew was a real pleasure, as he walked us through the entire purchase process. We spent a few days to make the decision, but after comparing other dealerships offers, we returned to Hunter Ford with the assurance our decision was solid. Jed Hunter, the dealership owner, was on site and welcoming each time we arrived, and William, who finished off all our paperwork was professional and efficient. Looking to ... Read More

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Google - Oct 5, 2026

Andrew was our salesman who walked us through our options to purchase a F150. No pressure, no sales dance, just the information we needed to make an informed decision to purchase. Andrew was a real pleasure, as he walked us through the entire purchase process. We spent a few days to make the decision, but after comparing other dealerships offers, we returned to Hunter Ford with the assurance our decision was solid. Jed Hunter, the dealership owner, was on site and welcoming each time we arrived, and William, who finished off all our paperwork was professional and efficient. Looking to purchase a new Ford? Take our advice and talk to Andrew at Hunter Ford in Marion.

Very professional and communicated well. Very friendly.

Anytime I need a repair that fits with my warranties they get it done. I’m very happy with their service and I’ll quickly. They are to address issues as a new resident of Marin Indiana. I fully trust their guys, but the work being performed. I highly recommend buying a car from Hunter Ford thank you Nick Todd, And Justin for helping me out always and Mr. Hunter himself

Had an amazing experience. William and Jed took great care of me. Got me in a great car for a great price. No pressure, no haggling. I’m really impressed. And the speed was amazing. Jed even personally delivered it to my home so i gat it a few days early. I’m a customer for life. Thanks Hunter Ford!

I was interested in a car, wanted interior pictures as they weren’t in the listing. Called the dealership asking if I could be sent pictures and see if the price was negotiable. I got sent the videos then was immediately pressured to buy the vehicle (the day of despite being 3hrs away) non-stop by Stan. I told him several times that I am not in a hurry but wanted to see what they could do on price and rate. They did not budge at all and gave me a worse interest rate than what I already approved with. Fine ... Read More

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Google - Sep 26, 2026

I was interested in a car, wanted interior pictures as they weren’t in the listing. Called the dealership asking if I could be sent pictures and see if the price was negotiable. I got sent the videos then was immediately pressured to buy the vehicle (the day of despite being 3hrs away) non-stop by Stan. I told him several times that I am not in a hurry but wanted to see what they could do on price and rate. They did not budge at all and gave me a worse interest rate than what I already approved with. Fine not a super big deal. I was told several times that they are trying to get the deal done before the end of the month and if I could do that. I countered by saying. If you take 500$ off an almost 40k used damaged vehicle, that I’d make it work. They rejected so I declined to move forward in the buying process as they gave me no incentive to drive 3hrs and spend my money. After I declined I was sent several texts from Stan asking why despite saying each time it was the price. I was then woken up to this lovely text from Stan (attached). Insanely unprofessional and proved to me that I dodged a bullet buying from Hunter. As I said I this was over a couple hours, I asked for interior pictures of the car (I’m not sure what dealership doesn’t have interior pictures of vehicles they’re selling) and asked to see the damage cause the carfax said there was almost 2k worth of damage (sent back a vid of the truck saying I don’t see/know where the damage is but trust it’s good). That was all the “work” that is being complained about. I can’t speak for the other dealers that work there but do NOT work with Stan. Pushy as can be, extremely unprofessional, and lost a deal over $500 discount from what they listed it as. Considering Stan works here I would not recommend buying from this dealership, but if you’re looking to have a terrible experience at least you’ll get what you’re asking for!

STAY AWAY!! If I could give negative stars I would. April of 2026 I traded in my car for a Yukon here. I didn’t even make it home. The transmission went out on me half way home. I lost power and was almost hit on the highway. They had to bring me my trade in to drive back home while I sat at a gas station broke down for 2 hours. They had it several weeks, I get the Yukon back and it’s popping, and making sketchy noises underneath and in the front end. It goes back to hunter ford ... Read More

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Google - Sep 16, 2026

STAY AWAY!! If I could give negative stars I would. April of 2026 I traded in my car for a Yukon here. I didn’t even make it home. The transmission went out on me half way home. I lost power and was almost hit on the highway. They had to bring me my trade in to drive back home while I sat at a gas station broke down for 2 hours. They had it several weeks, I get the Yukon back and it’s popping, and making sketchy noises underneath and in the front end. It goes back to hunter ford and they admit to me it was NOT SAFE TO DRIVE, and there’s another transmission issue( in the new transmission)! They put me and my children in an unsafe car!! Mind you, I am a 2.5 hour drive away and took this in the interstate! They take it back once again(3rd time), saying they’d make it right. After having it this time they tell me it now had no reverse. The transmission was replaced again(3rd transmission since April in it). At this point I just asked for the car I traded in back. But my old car payment was about to report to my credit as well because they had already gotten rid of my trade in and it was still in my name! They didn’t send the payoff check! I had to go back and forth and almost drive there to get the payoff check myself to deliver to the credit union! Thankfully the credit union extended it and didn’t report it because I no longer owned that car. It took them 2 or more months of me constantly calling to get that taken care of. While they blamed the credit union. I have not been given any proof of what service they did. But I did find a paper in the glove box when it was returned to me that said it was a used transmission! 4th time- I get it back(September now) and sure enough it still had the noises, overheated on my way to school pickup and service alerts popping up on the dash. The GM tells me to give it a chance for a week or 2. I have been so patient and gave them every opportunity to make it right before unwinding the deal. Then daily he responded to my calls or texts saying ‘I promise to call you today ‘ but started avoiding me. He never actually contacted me back because he knew I wanted to unwind which he said I absolutely had the right to do. This went on for a week or 2 of him never actually calling me back. I have the texts for proof. So we had no choice but to let them know we were contacting a lawyer as I was having to drive this daily and not know it was safe or if I’d be broke down with my kids. I had to call service just to get someone to speak to. Of course then he texted me right away saying ‘when can I come get it’. Now they have the Yukon back, the GM sent me a signed letter stating that loan will be paid in full by September 14th, 2026 or before and they’ll provide me proof. GUESS WHAT! It IS NOT paid off and he hasn’t responded to my messages. So I may have to contact a lawyer this week anyway. They have had that timing almost the entire time since I bought it, we have been so patient. Months of stress and headaches. I wouldn’t recommend this place to my worst enemy! I should’ve backs out if the deal so much sooner but they kept making false promises, guaranteeing they’d take care of it. Don’t believe it. They’ve made so many promises and in the end I lost my down payment and gained months of stress!

The service was not great, and my parents were sold a vehicle that had a door that would not shut properly. They returned to the dealership to have the issue fixed, but were told the door had been “fixed” when it still would not close properly. On top of that, the automatic windshield wipers were also not working. These are issues that should have been addressed before the vehicle was sold, and it was frustrating to have to return for repairs only to find that the problems had not actually been resolved.

I have never had such a bad dealer experience in my life!!! I will start this by saying I have bought and sold more vehicles than I can count. They train their sales guys to very pushy I’m assuming because they don’t sell many cars and they are desperate. I had seen some very bad reviews but my wife liked the van that they had and so I went their anyhow be regret now and probably should had just got up and walked away but she liked the van . They force their stupid repel ceramic protection package on ... Read More

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Google - Sep 13, 2026

I have never had such a bad dealer experience in my life!!! I will start this by saying I have bought and sold more vehicles than I can count. They train their sales guys to very pushy I’m assuming because they don’t sell many cars and they are desperate. I had seen some very bad reviews but my wife liked the van that they had and so I went their anyhow be regret now and probably should had just got up and walked away but she liked the van . They force their stupid repel ceramic protection package on you saying they can’t take it off because it’s already been applied even through it shows it as optional lmao. Then down to their finance guy who not is only slow as molasses at doing his job but he is also very condescending. When we finally got back to his office to sign paperwork he was nice until he tried telling me I signed my title wrong i have signed enough and sold enough I think I know how to sign my name but he kept making snarky remarks about and wouldn’t let it go until he pissed me off I got up walked out and got the sales manager and he came in and told him to not talk to me and just finish the paperwork. No longer than he walked away the finance guy said how did that work out for ya. Like he really wanted to get punched square in the mouth but my kids were present so I didn’t and got up and went and got the sales manager who apologized and swears they don’t ever have this kind of problem out of him but I find that very hard to believe but he finally removed him and got someone else to finish up the paperwork that come find out he messed up so I had to wait around even longer to get that fixed I will never go back their I don’t care how much my wife may like the car they have I’m not I suggest steering clear of Hunter Ford.

Professional and easy to work with. I felt valued and understood with my needs. Appreciate the professionalism

Even after a deal fell through, Nick and Rob went above and beyond for me treating me like a human and providing top notch customer service. I’ll definitely give this dealership a chance again in the future when it’s a better time to buy a new vehicle. I’d recommend this ford dealership to anyone in the area. Thanks again for all your help. The dog and cat who greet you are the best as well

My husband and I are looking for a new truck. He's been going around to the different dealerships to see what they have to offer and prices. He's also been looking at it online. And since he started looking at this dealership online and went to see them in person. The trucks we were looking at surprisingly jumped $5000-7000 dollars. I guess you can't even do research anymore because they'll charge you more. The exact same truck, the exact same year, the exact same make and model, the exact same extras, Now more expensive because we ... Read More

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Google - Aug 22, 2026

My husband and I are looking for a new truck. He's been going around to the different dealerships to see what they have to offer and prices. He's also been looking at it online. And since he started looking at this dealership online and went to see them in person. The trucks we were looking at surprisingly jumped $5000-7000 dollars. I guess you can't even do research anymore because they'll charge you more. The exact same truck, the exact same year, the exact same make and model, the exact same extras, Now more expensive because we did our homework. We will not be coming here to buy a truck.

Do yourself a favor and visit Hunter Ford and ask for Chris Becraft. Chris made the whole car-buying process incredibly smooth and easy. He answered all my questions, kept things transparent, and went above and beyond to make sure I was comfortable with my purchase. There was no pushy sales environment, just great customer service. Thank you, Chris, and the Hunter Ford team for a great dealership experience!

Got me in and out

Excellent service fair pricing back by good down home honest salesperson with no big city high pressure.

Just bought an Explorer from Hunter Ford. Our second purchase from salesman Jim Adams. Great experience, friendly people. I highly recommend Hunter and Jim Adams.

My husband and stopped in Hunter Ford to look at a Ford Explorer We weren’t planning on buying a vehicle that day. Jim Adams talked us into it. Such a great guy and couldn’t be happier with the new vehicle

I have purchased 2 vehicles through Hunter Ford. Excellent experience. The salesman, Jim Adams is top notch. So nice to deal without all the smoke and mirrors. Straight up, great dealership. Highly recommend!

Set up an appointment they were booked a week out . Took it in waited 3 hours got it back and they didn't fix what I had set the appointment for. Then they couldn't get us back in for another week. Took it to a different dealership

Nice n clean, everyone there is perfectionist and respectful, super nice, the waiting room, clean and neat, soft chairs, I have been there 2 times first 1 was reasonable charge, 2 was for a recall, none the Ness I was treated with respect and pleasant. Thank you for your kindness.

We had a great experience. Chris was extremely helpful, going all out to make sure we had the right car. Highly recommend going to Hunter Ford!

I like to make an appointment for my own scheduling, and i'm always taking care of promptly and efficiently. Staff is very professional and courteous. All of which keeps me coming back.

very easy to work with

Called and they had the availability to get the service done and it was quickly.

Chris was awesome! Got us right in and out even though they were super busy.

I understand more about the noise than before lol. I am very thankful for that. I was getting nervious

Very nice experience purchasing our new vehicle from the Hunter Ford team. Jim was a very honest salesman, and overall we were being treated well on our trip up from the Indy area. Absolutely recommend doing business with them

I didn't make this an easy sale, but they handled everything swiftly and got me exactly what I wanted. Jim was patient, kind and knowledgeable throughout the entire sales process and I had a LOT of questions. A great guy to do business with and I would be happy to work with him again. Rob in the finance department went to bat for me and made some magic happen. It's not often you get happy surprises in your favor, especially in this business. Hats off to the service team for making sure everything that needed addressed was taken ... Read More

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Google - Jul 4, 2026

I didn't make this an easy sale, but they handled everything swiftly and got me exactly what I wanted. Jim was patient, kind and knowledgeable throughout the entire sales process and I had a LOT of questions. A great guy to do business with and I would be happy to work with him again. Rob in the finance department went to bat for me and made some magic happen. It's not often you get happy surprises in your favor, especially in this business. Hats off to the service team for making sure everything that needed addressed was taken care of so I felt good driving off the lot. I saved the best for last...LOBO!!! Lobo made the entire visit a great time with his amazing entertainment skills. He posed, purred and approved my deal. That's A+ hospitality. This entire team is incredible and I HIGHLY recommend giving them a chance to prove it! Looking for an honest place and a good deal?Hunter has it!

What an absolute amazing experience. I have been buying cars for 40 years and the folks at Hunter Ford made it seamless and wonderful. They were honest and knowledgeable. They made shopping for a car fun again. I will recommend Hunter Ford to all my friends and family.

Our Ford EcoSport was kept fa 2 weeks to a recall fa an oxygen pump; without a loaner. Was told that it needed as part plug and it'd cost over $250. I told them I'd call my mechanic and to make it drivable. I picked it up, went to a couple places, then went home. An hour later, it would not start. Called our mechanic, who hooked up his diagnostic machine which said we need a starter Nawt a spark plug. SMH @ Hunter Ford fa not doowin' a 100% job.

Everything went well this time

Quick overview: Easy to work with and they delivered the vehicle to me in Illinois! I was looking at a used Toyota Venza they had for sale and asked if they delivered to Illinois. They said no problem. I went through all the online paperwork etc and they had two nice ladies deliver it to me on a Monday. The vehicle has been great and they were very nice. Just like every car shopping experience you have to be educated and take your time shopping around.

We had a great no pressure purchase at Hunter Ford with Mitchell as our salesperson. He explained everything well and we got a great new truck. We will be returning for service and had a great purchasing experience.

Service was fine just took a long time for an oil change. 2 hours on a Friday mid morning. Credit card reader didn’t work so checking out took a bit longer. I’ll give them another chance.

I took advantage of the special deal for an oil change and tire rotation. It was a good deal, took very little time, and I just dropped in and was taken immediately.

Stan was nice…no pressure

Dealership would not honor their online price that they had posted the vehicle for a couple days ago than changed the price 3 grand more

Absolutely horrendous service at Hunter Ford. I drove 120 miles each way to have my 2024 Ford F-150 (20,000 miles) serviced for a rear-end issue that left only one wheel driving the truck. The service writer first told me my warranty claim was denied because of “performance items” on the truck. I reminded them that they had installed the FP700 parts themselves, which absolutely do not void the warranty. She admitted the mistake and said she’d check back. When she called, the excuse had changed—now it was a lowering kit, which, coincidentally, was recommended by the very same technician. The service ... Read More

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Google - May 11, 2026

Absolutely horrendous service at Hunter Ford. I drove 120 miles each way to have my 2024 Ford F-150 (20,000 miles) serviced for a rear-end issue that left only one wheel driving the truck. The service writer first told me my warranty claim was denied because of “performance items” on the truck. I reminded them that they had installed the FP700 parts themselves, which absolutely do not void the warranty. She admitted the mistake and said she’d check back. When she called, the excuse had changed—now it was a lowering kit, which, coincidentally, was recommended by the very same technician. The service manager then casually stated, “the tech shouldn’t have recommended it,” and still refused to honor the warranty. So to summarize: the dealership installs the parts, recommends modifications, and when something inevitably goes wrong, they blame me and deny service. This level of incompetence and contradiction is outrageous. I wasted an entire day, drove 240 miles, and left without resolution. Hunter Ford has guaranteed I will never return, and this will not be the last time they hear from me about this. Avoid this place if you value honesty, competence, or your time. Update: I arrived to pick up my truck the service manager. They would not let me have my truck unless i paid ad an invoice $375.

If I have anything good to say about Hunter Ford, I’ll call them.

Went in w my escape that was purchased at another dealership in another county. In december, i took my car to the dealership i bought it from because the motor on my back window wouldn't roll up. They didn't have the part, but seeing it was under premium extended warranty, i took it to hunter for repair because i live down here. The service dept gave me the run around consistently telling me it wasn't covered, even tho i showed them the invoice the esp was purchased. They almost became argumentative. Kept telling me they would call ... Read More

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Google - Apr 18, 2026

Went in w my escape that was purchased at another dealership in another county. In december, i took my car to the dealership i bought it from because the motor on my back window wouldn't roll up. They didn't have the part, but seeing it was under premium extended warranty, i took it to hunter for repair because i live down here. The service dept gave me the run around consistently telling me it wasn't covered, even tho i showed them the invoice the esp was purchased. They almost became argumentative. Kept telling me they would call me back after they talked and confirmed w warranty place. Its now FOUR MONTHS later and no call back!! Well i took a 3 hr trip one way to the original dealership and guess what? They repaired it and it only cost me $100 for my deductable. Hunter tried to get $900 out of me. No way!

2+ hours for an oil change while waiting after being informed it shouldn’t be long to get me in and out. Plan for a heck of a wait or go somewhere else. Truck was pulled out and clearly (Finally) done and assistant service manager had to do paperwork before I could pay and leave. Take my money and let me go, you couldn’t do the paperwork while I’ve been sitting here for 2 hours? I would have done it for you just to get this over with 🤦. Oh - on the way out 3 techs were outside smoking & saw ... Read More

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Google - Apr 9, 2026

2+ hours for an oil change while waiting after being informed it shouldn’t be long to get me in and out. Plan for a heck of a wait or go somewhere else. Truck was pulled out and clearly (Finally) done and assistant service manager had to do paperwork before I could pay and leave. Take my money and let me go, you couldn’t do the paperwork while I’ve been sitting here for 2 hours? I would have done it for you just to get this over with 🤦. Oh - on the way out 3 techs were outside smoking & saw none working, and you didn’t reset the oil life. Bravo. You’d handled all the service on my vehicles for years, pretty sure today was the last time I’ll visit for anything.

Original issue was fixed but kept getting told it would be done one day the it was the next day then the next. Finding wiring-harnesses that were removed during the repair and never secured back down along with other issues. Now finding more issues with parts that would most likely have been moved or adjusted during my original repair. It seemed like I was just getting fed false information to buy more time to fix whatever was damaged or I was just getting pushed back for other repairs deemed more important. I have been going here for quite awhile but ... Read More

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Google - Mar 27, 2026

Original issue was fixed but kept getting told it would be done one day the it was the next day then the next. Finding wiring-harnesses that were removed during the repair and never secured back down along with other issues. Now finding more issues with parts that would most likely have been moved or adjusted during my original repair. It seemed like I was just getting fed false information to buy more time to fix whatever was damaged or I was just getting pushed back for other repairs deemed more important. I have been going here for quite awhile but small issues here and there finally leading up to the issues from this visit I do not think I will be coming back.

After service, I kept getting multiple text and emails to rate my experience. I had no plan to reply but, the requests were unending. Now, I'm getting emails and calls because I didn't give them a glowing review! Ugh!

We worked with Jim Adams and he was very friendly and knowledgeable. However, we waited a week to see a car that was being worked on. Once it was finished we took it for a test drive and only we’re gone 10 minutes. Within that 10 minutes the car overheated when we turned on the air conditioning. This experience caused us to question the mechanics abilities to continue to fix the problem and leave with a reliable car.

If you call the parts department and Emma answers, just hang up. This lady doesn't know a thing about parts and sure as heck doesn't know how to treat potential customers. I called in and told her I needed motor mounts for my truck. She asks for my VIN, to which I reply "can you just look up the make and model?". After a quick run around I tell her ok fine I'll just Google a 6.4 powerstroke truck and get the VIN for you. She rudely insists I can't do that because they are ... Read More

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Google - Mar 16, 2026

If you call the parts department and Emma answers, just hang up. This lady doesn't know a thing about parts and sure as heck doesn't know how to treat potential customers. I called in and told her I needed motor mounts for my truck. She asks for my VIN, to which I reply "can you just look up the make and model?". After a quick run around I tell her ok fine I'll just Google a 6.4 powerstroke truck and get the VIN for you. She rudely insists I can't do that because they are VIN specific... Yea, I'm sure Ford made special 1 of 1 mounts for my truck. What a joke. Anyway, I finally get her to just use the VIN and we find out that 6.4 mounts are "obsolete". That's fine, the 2011-2016 6.7 Powerstroke trucks use the exact same mounts. So I tell her, "ok let me look up a newer truck VIN, they use the same mounts" immediately she comes back with the same bad attitude saying "they most certainly are not" or something of that nature. Thats about the time I lost my patience for her ignorance and bad attitude. It would be completely fine to just say something along the lines of "are you sure these will work for your truck?" But she is just ignorant and dismissive.

Highly recommend going elsewhere. The parts department is incompetent and lies to their customers. I purchased parts that were listed as in stock and was told they were back ordered a day later. When I called to cancel I was told they would be cancelled in 2-3 days, only to find out 5 days later they shipped. As soon as I seen they shipped I contacted Ford and was told I’d receive a full refund but would have to call back when I receive the parts. I contacted to start the refund and was informed that now I have to ... Read More

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Google - Mar 9, 2026

Highly recommend going elsewhere. The parts department is incompetent and lies to their customers. I purchased parts that were listed as in stock and was told they were back ordered a day later. When I called to cancel I was told they would be cancelled in 2-3 days, only to find out 5 days later they shipped. As soon as I seen they shipped I contacted Ford and was told I’d receive a full refund but would have to call back when I receive the parts. I contacted to start the refund and was informed that now I have to pay a 10% restocking fee and have to pay to ship them back even though I was told days earlier that it would fully be refunded. After 15 years of purchasing Ford vehicles for business and personal vehicles this will be my last.

Today (2/18/26). A older man in a hunter ford van going down the road near east brook high school. Absolute just blew thru a stop sign not caring about others. Even when I honked the horn he just waved me off. Like I was nothing. Even if I was in the intersection first. What company has these types of people working for them? If you had hit my car with my kids inside I would do everything I can to ensure that the driver and the company pay for that. Very rude would have taken a picture but I assume him ... Read More

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Google - Feb 18, 2026

Today (2/18/26). A older man in a hunter ford van going down the road near east brook high school. Absolute just blew thru a stop sign not caring about others. Even when I honked the horn he just waved me off. Like I was nothing. Even if I was in the intersection first. What company has these types of people working for them? If you had hit my car with my kids inside I would do everything I can to ensure that the driver and the company pay for that. Very rude would have taken a picture but I assume him speeding off was so I couldn’t.

Well my experience with them would be alot better if the truck i purchased would actually take fuel. Went to put diesel in for the first time and it wouldn't take it.

Sold us a damaged used Honda CRV traded-in from one of their regular service customers. We wonder if they offered to buy it when it came in for service since they knew the make/model we were looking for when we inquired two days before about a vehicle on their lot. Questionable pre-sale service work (brakes, alignment) and cheap tires to get it "ready for us in a couple days.Vehicle had been in an accident and they did not disclose. CarFax provided wasn't current. Would not recommend.

We dropped our 2018 Ford escape off at Hunter Ford because of the notorious head gasket issue. After a big runaround, we had to show them that we had an outside policy that they sold us for warranty on that vehicle. Then the warranty people said they would fix it for Hunter Ford to put a motor in it almost $12,000. It took them two weeks to get it done the night we picked it up. We made it exactly to 69 and Highway 18, which is about 7 miles the bottom Radiator hose blew off car overheated. After taking the car back to them ... Read More

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Google - Nov 8, 2025

We dropped our 2018 Ford escape off at Hunter Ford because of the notorious head gasket issue. After a big runaround, we had to show them that we had an outside policy that they sold us for warranty on that vehicle. Then the warranty people said they would fix it for Hunter Ford to put a motor in it almost $12,000. It took them two weeks to get it done the night we picked it up. We made it exactly to 69 and Highway 18, which is about 7 miles the bottom Radiator hose blew off car overheated. After taking the car back to them the next day, the reason was the mechanic did not put the clamp on the hose. then we picked it back up five days later on the way home we could hear a popping noise every time we would go forward or backward and then start vibrating going down the highway that was smooth. Come to find out all 10 lug nuts on the front of that car were loose. Thank goodness the wheel did not come off. . then we had the car checked out at another shop in Upland. All sorts of fasteners weren’t put back on fasteners that hold electrical wires and vacuum hoses was not even connected anymore. Needless to say we also found a tool a mechanic would use in the engine department on the bottom of the plastic shield.. I would not let them work on a Toy car if I was anybody reading this, this is the poorest quality professional work you could get done Anywhere what a joke. After we had to get a battery for the car, I do not believe we’re gonna keep it.

Yes, seemless process was great. But no help since the purchase of the car. The salesman left shortly after the purchase of the car. My son bought this car sight unseen. He researched and found this car which was over 2 hours away. We drove with the understanding that the car had been inspected to be sold. Only thing wrong was he had to go back to get the radio screen installed 2 weeks later (which he knew before purchasing). Since the purchase of this car in April he has had to sink thousands of dollars into this car on repairs. Hunter ... Read More

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Google - Nov 4, 2025

Yes, seemless process was great. But no help since the purchase of the car. The salesman left shortly after the purchase of the car. My son bought this car sight unseen. He researched and found this car which was over 2 hours away. We drove with the understanding that the car had been inspected to be sold. Only thing wrong was he had to go back to get the radio screen installed 2 weeks later (which he knew before purchasing). Since the purchase of this car in April he has had to sink thousands of dollars into this car on repairs. Hunter helped with the first repair, but since then has said it's not their problem. 2 weeks after purchase the car overheated and has overheated many times since after multiple repairs. This most recent repair we found out that the radiator had a big hole in the bottom of it and it had been sealed with sealant. We were told that someone had wrecked this car and instead of putting money into the repair they just fixed it with sealant. If this car had been inspected like it should have it would have been caught. Even the radiator bracket was broken. At this point we didn't even call the dealership, because they had already washed their hands of this car. This dealership needs to do a better job at inspecting cars before reselling them. Now, 6 months later my son needs to decide either to get rid of the car which he will be upside down on and thousands of dollars in debt after repairs or trust this repair has fix the problems and keep it. Our wish would be some money back on these repairs to cover the cost of their missed inspections on this car they sold us.

Bad service . Rude people! The service departments have attitudes and need to be retrained!

We are in the process, with Hunter Ford, of trying to get my 85 year old Father-in-Law a $2,775 refund that is owed to him from this company. No one will handle the request or even return my phone calls. I will share the rest of the details of my Father-in-Law’s experiences with Hunter Ford and update this review as we work through getting his over due refund. So far, for many reasons, that I will disclose later, we are not impressed.

This truck represents what I was looking for in a replacement Ranger, and will hopefully be correct . When I called about the truck I asked if the previous owner had smoked in the truck. I was told no, and that the truck was pristine. When we arrived to see and drive it, the windows were open, and there was no smoke smell. Driving with the A/C on, a faint cigarette smoke smell was apparent . This has gotten worse. My attempts to remove the smell is proving difficult The fact is that someone had smoked in the truck either the ... Read More

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Google - Aug 25, 2025

This truck represents what I was looking for in a replacement Ranger, and will hopefully be correct . When I called about the truck I asked if the previous owner had smoked in the truck. I was told no, and that the truck was pristine. When we arrived to see and drive it, the windows were open, and there was no smoke smell. Driving with the A/C on, a faint cigarette smoke smell was apparent . This has gotten worse. My attempts to remove the smell is proving difficult The fact is that someone had smoked in the truck either the previous owner or someone affiliated with the dealership. Changing the cabin air filter again has not helped. Perhaps I should have phrased my question differently. If I had been told that smoke smell was in the truck, I would not have made the trip to see it. Apparent smoke smell was a deal breaker in a different truck driven earlier at a different dealership. Dishonesty with a customer has no place in sales of any kind.

Hunter uses the same used car tricks that have been around for a long time. Price includes $700 Ziebart paint protection (glorified wax that must be reapplied yearly and is just $500 direct from Ziebart), but this is not disclosed online and you must ask.

Great place to do business they treat you excellent and friendly best of all they have a nice selection of vehicles

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Lied about No Markup on an Ordered Vehicle.

Very pleased, the company was very clean inside. I was very pleased with outcome on getting a car. Thanks Hunter Ford and all staff members.

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Very bad experience don’t buy anything from here I buy brand new 2023 ford transit it has problems and other dealer told me hunter ford should fix it but they don’t want it fixed and I also call ford costumer service and they said hunter ford should be responsible for this and there is nothing they can do it on brand new vehicle don’t waste your money with hunter ford this door was damaged before

Not a good place to buy a vehicle anymore , I have bought all of my vehicles there . When in to help my daughter get a truck as of 2024, The business has gone downhill and they insult their customers and talk about sexual things loud enough for small children of the customers to hear. My daughter was so Disgusted she walked out. I will never be going back as a return customer.

Bought a used car, promised 2 free oil changes. Cant make an appointment for service. According to website service is open until 1pm on Saturday's, show up last Saturday and they don't have an oil filter, show up this Saturday and their service men have went home for the day, well before 1pm!! Nothing but frustrated with this place. I'll never go back!

I bought a 2018 Ford from them. No sooner do I get it home the engine light was on. The next day I was driving 45 MPH and the vehicle shut off with my toddler in the car. I took it to them the next day and they couldn’t find anything wrong with it and that it wasn’t showing codes (the engine light was on). We took the vehicle back thinking it was a one time thing. The vehicle was then driven the next day and it shut off again while moving. We then took the vehicle back to them. ... Read More

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Google - Sep 10, 2024

I bought a 2018 Ford from them. No sooner do I get it home the engine light was on. The next day I was driving 45 MPH and the vehicle shut off with my toddler in the car. I took it to them the next day and they couldn’t find anything wrong with it and that it wasn’t showing codes (the engine light was on). We took the vehicle back thinking it was a one time thing. The vehicle was then driven the next day and it shut off again while moving. We then took the vehicle back to them. They had the vehicle for 3 days and I didn’t hear anything so I decided to go in to see what was going on. They advised 3 cylinders were miss firing and that they couldn’t get the vehicle to start after having their “master tech” work on it. I then told them I don’t want the vehicle and found a 2020 Dodge on their lot for $1,000 more. We agreed to an even trade. I had the Dodge for about 3 weeks and sure enough that truck shut off TWICE in one day while moving. I took the vehicle to them and told them what happened. They said they would look at it first thing in the morning. I called the next morning (11:55) and they said they haven’t had a chance to look at it yet. Just a suggestion if you are reading this wanting to get a vehicle I suggest going to the junk yard because you’ll find a more reliable car there! They are some scam artists that will give you the wraparound.

Ordered parts from their website and if I ordered from a different website they would've already arrived at my house. These people work SLOW.

Charged me $289 to replace my trunk latch. It broke again three weeks later

Booked an oil change appointment online, get there to be told it's a first come first serve basis. Most likely not the employee's fault but what's the point in booking appointments if it's first come first serve? Wouldn't recommend unless you have lots of time to sit around and wait.

I PAID FOR THEM TO TELL ME WHAT'S WRONG WITH MY CAR BUT THE HALF WAY DID AND TREATED ME LIKE DIRT IN THE PROCESS. THE GM and THE ASSISTANT MANAGER WERE ON THE PHONE WHEN I CALLED TO TELL HIM ABOUT MY EXPERIENCE AND I WAS TREATED LIKE TRASH. MY BUSINESS DIDN'T MATTER TO THEM. I BOUGHT MY CAR BEFORE IT BECAME HUNTER AND PAID IT OFF EARLY AND WHEN IT'S TIME FOR A NEW CAR I'LL NEVER GO THERE AGAIN UNLESS YOU LIKE BEING TREATED LIKE GARBAGE 🗑️!

I tell them I have so much dwn plus trade in. Then I tell them what I want to pay monthly. They got me to drive a truck and then tell me to put a dwn payment on it and they wld get it checked out and I cld come get it on Thursday. My second trip there this week and then they tell me what the payments wld be and I said noway that is more then what I told them. So now I've wasted 2 trips and about 6hours with them for nothing. Then they try to put ... Read More

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Google - May 9, 2024

I tell them I have so much dwn plus trade in. Then I tell them what I want to pay monthly. They got me to drive a truck and then tell me to put a dwn payment on it and they wld get it checked out and I cld come get it on Thursday. My second trip there this week and then they tell me what the payments wld be and I said noway that is more then what I told them. So now I've wasted 2 trips and about 6hours with them for nothing. Then they try to put me into something else. And now I also have to wait on my deposit to get back into my checking so I can't go someplace else to get me what I want. All and all what a waste. Plus on top of it all for something that cost 36 grand plus with my trade in it shld of been 30grand. They was still charged me 37grand for it and it was gonna cost 60450 to get it financed. Almost twice as much as the vehicle. So I guess I won't be going back there anytime soon.

I bought a truck here a year ago. Upon purchase the truck was missing a sunglass holder in the ceiling. It was part of the agreement to have it replaced at a later date. After many phone calls and promises over the past year to get the issue resolved the agreement still has not been honored and I continue to be ignored.

Service department is a disappointment.

Friendly, knowledgeable staff clean facilities. fair prices what else can I say good service srea

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